Privacy & Cookie Policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. By visiting thebikemessenger.com, you are accepting and consenting to the Privacy Policy and the Terms & Conditions. 

UNDER AGE
If you are under 16, we require that you inform a parent or guardian about Thebikemessenger.com Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before placing an order. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and we are not responsible for any personal information you submit to third parties via our website. 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Thebikemessenger.com collects personal information in several ways when you place an order or register for a service offered by us. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and payment address(es) so that we can process and fulfil your order. Saved payment details will never be shared with third parties and will only be used to process your order. We may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

WHAT ABOUT COOKIES?
Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.
There are four types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. 

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
Thebikemessenger.com may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. We do collate information about site traffic, sales, wish list, and other commercial information. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

OPT-IN AND OPT-OUT PROVISION
When you subscribe for our newsletter, our newsletter service will send you:
(i) Newsletter alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Thebikemessenger.com, our subsidiaries or selected business partners. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of our newsletter. To unsubscribe or more contact please contact Thebikemessenger.com by email: info @ thebikemessenger.com.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS
If you require further information about our Privacy Policy, please contact us by telephone or email: info @ thebikemessenger.com. We are more than happy to give you additional information.